Subscription Service FAQ

Who do I contact if I have questions concerning my bill or if I wish to cancel my account subscription?

When and how often does my credit card get billed?

How fresh or up-to-date is the data viewed on the website?

How do I change my credit card information and other account information on my subscription account?

When I perform a property search under the "Search By" menu what does the term Legal mean?

 

Q: Who do I contact if I have questions concerning my bill or if I wish to cancel my account subscription?

A: To cancel your account, simply click the Cancel your Subscription option at the bottom of the My Account page. If you have questions regarding your bill, please call (859) 334-2149.

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Q: When and how often does my credit card get billed?

A: Your credit card is billed immediately on the day when the account is successfully created and subsequently every month after. Each month’s billable day will be the day of the month when the account was created.

Example: Account created on May 2 the next scheduled billable date would be June 2

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Q: How fresh or up-to-date is the data viewed on the website?

A: Data is typically updated daily.  The date of the last performed update to our data is reflected on the bottom right of all pages on the website.

Example: Data updated on 12/01/2015

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Q: How do I change my credit card information and other account information on my subscription account?

A: To manage your credit card or other subscription information, select the ’My Account’ button at the top right of the screen once you have logged into your account. From here, you can revise your billing information, your subscription level and your password and security question information.

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Q: When I perform a property search under the "Search By" menu what does the term Legal mean?

A: The Legal search allows you to perform a search on a Legal Description of the property.

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Data last updated: 03/24/2017

Disclaimer:

Property is assessed per KRS 132.220 on January 1st of each year. The data listed on our website reflects the most current data available to the PVA office. If you believe any data provided is inaccurate, or if you have any comments about this site, we would like to hear from you.

While the Office of the Property Valuation Administrator has attempted to ensure that the data contained in this file is accurate and reflects the property’s characteristics, the PVA makes no warranties, expressed or implied, concerning the accuracy, completeness, reliability, or suitability of this data. The PVA does not assume any liability associated with the use or misuse of this data.